Return & Refund Policy

Last Updated: September 4, 2026

At Mirza Mart, customer satisfaction is important to us. If you receive an item that is damaged, defective, incorrect, or otherwise eligible for return under this policy, please contact us and we will assist you.

1. Return Eligibility

You may request a return if:

• You received a damaged or defective product.

• You received the wrong product.

• The product is significantly different from its description.

• The product qualifies for a return under applicable law.

To be eligible for a return, the product should generally be unused and in its original condition and packaging, where applicable.

Certain products may not be eligible for return due to hygiene, safety, customization, or other applicable restrictions.

2. Return Request Period

Please contact us within 7 days of receiving your order if you believe your order qualifies for a return.

Requests submitted after this period may not be accepted unless otherwise required by applicable law.

3. How to Request a Return

To request a return, please email us at:

cotrade658@gmail.com

Please include:

• Your order number

• Your name

• Reason for the return

• Clear photos or videos showing the issue, if applicable

We will review your request and provide instructions if the return is approved.

Please do not send products back before receiving return instructions from us.

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with clear photos or videos of the product and packaging.

After reviewing the issue, we may offer an appropriate solution, which may include a replacement, refund, or another remedy where applicable.

5. Change of Mind

Returns for change of mind may be accepted only where the product and applicable circumstances qualify under our return requirements and applicable law.

The product must generally be unused and in its original condition and packaging.

Any applicable return shipping costs will be communicated before the return is processed.

6. Refunds

Once an approved return or refund request has been reviewed, we will inform you of the outcome.

If a refund is approved, the refund will generally be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may depend on your payment provider or bank.

7. Non-Returnable Items

Some items may not be eligible for return, including products that:

• Have been used or damaged after delivery due to customer handling

• Are personalized or made specifically for the customer

• Cannot reasonably be returned for hygiene or safety reasons

• Are otherwise excluded under applicable law or regulations

8. Return Shipping

If the return is due to a product being defective, damaged, incorrect, or otherwise eligible for a remedy under applicable law, Mirza Mart will determine the appropriate return-shipping arrangement.

For other eligible returns, the customer may be responsible for return shipping costs.

9. Exchanges

Where available, we may offer an exchange for eligible products.

If the requested replacement is unavailable, we may offer a refund or another appropriate solution.

10. Contact Us

For return or refund questions, please contact:

Mirza Mart
Email: cotrade658@gmail.com
Country: Saudi Arabia (KSA)

We aim to review customer requests as quickly as reasonably possible.

11. Policy Updates

Mirza Mart reserves the right to update this Return & Refund Policy from time to time.

Any changes will be posted on this page with an updated Last Updated date.

Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded under applicable Saudi Arabian law.